London City Airport provides services and assistance including:

- Toilets adapted for disabled or incapacitated customers in the main concourse, in the Departure Lounge and in International Arrivals

- Hearing point

- Lift access from the concourse ground floor to the Departures level, and from the Departure pier to the apron for passenger boarding

London City Airport has a dedicated team to help passengers with reduced mobility from the moment they arrive. This team undergoes continous training and have the latest equipment to help make the passenger experience as smooth and trouble free as possible. Please contact Customer Services on 0207 646 0000/88 or cscteamleader@londoncityairport.com for further information.

Walking Distance to Gates

Gates 23/24 (furthest gates on the East Pier): approximately three and a half minutes
Gates 21 and 22: approximately two and a half minutes.
Gate 10 (furthest gate on the Western pier): approximately four and a half to five minutes

Parking

There are dedicated disabled car parking spaces within the Short Stay car park close to the Terminal.

Rates for badge holders:

0 - 30 mins £4
30 mins - 1 hrs £8
1 - 2 hrs £12
2 - 4 hrs £14
4 - 12 hrs £24
12 - 24 hrs £36
24 - 25 hrs £38
25 - 27 hrs £41
27 - 29 hrs  £45
29 - 48 hrs £72
Each additional 24 hrs or part thereof £36

Please be aware from the 5 February our charges will be adjusted to fit within the new time bands in the short and main stay car park. The rates will be as follows:

0 -30  Minutes £4           
30 mins - 1 hrs £8    
1 - 2 hrs £12     
2 - 4 hrs £14     
4 - 8 hrs £16     
8 - 12 hrs £20     
12 - 24 hrs £33     
24 - 36 hrs £55    
36 - 48 hrs £72   
Each additional 24 hrs or part thereof £36

First Aid and Medical Assistance

First Aid facilities are available during Terminal opening hours. The First Aid room is located adjacent to the toilets in the Terminal concourse. For assistance please contact the Customer Services team on +44 (0)20 7646 0092 or cscteamleader@londoncityairport.com 

The London Ambulance Service and an NHS hospital (Newham General Hospital) are located close to the airport and a doctor is on call. Some airlines have special arrangements for medical care for passengers. Please ask your airline for further information.